No One Left Behind…In A Tech-Enabled World, How Can Business Care For All Customers?

A social media post recently went viral, telling the story of an elderly gentleman who was unable to buy a drink at his local Wetherspoons pub, as he didn’t have the app required to place his order. How can we assure that no-one is left behind in this technology evolution?

Source: https://www.forbes.com/sites/katehardcastle/2021/05/24/no-one-left-behindin-a-tech-enabled-world-how-can-business-care-for-all-customers/

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