Klarna shuts app down after users report being logged into random accounts

Buy now, pay later (BNPL) firm Klarna has experienced a technical error which led to customers logging into the wrong accounts.

Klarna CEO Sebastian Siemiatkowski: the glitch is “sad and frustrating”

The fintech allows shoppers to pay later for items bought online. It raised a mammoth $1 billion in equity funding in March.

Users began reporting issues with their app on Thursday morning, posting screenshots showing they were able to see the balances and account details of other users.

One wrote on Twitter: “Klarna has a major security issue on their hands this morning! Each sign in is a different person’s details”.

Another added: “I can see all the information [another user] provided including stored bank details, addresses, phone numbers, purchases.”

A statement on the Klarna website reads: “We are currently experiencing system disturbances caused by a technical error.

“We apologise for any inconvenience this is causing. Whilst we are addressing the issue, customers are unable to log into the app.”

FinTech Futures contacted Klarna for more information on the breach, but received an identical statement to the above.

Sebastian Siemiatkowski, CEO of Klarna, wrote on Twitter of his dismay over the problems.

“So sad and frustrating to realize that we have had a self-inflicted incident, for 30 min, affecting the privacy of some of our users,” he writes.

“Full attention from all colleagues to bring back things to normal, take actions to avoid this going forward and communicate broadly. More to come.”

Klarna claims to have 90 million users in 17 countries, and has partnership deals with more than 250,000 retailers.

Related: Klarna is Europe’s highest-valued fintech after $1bn raise

Source: https://www.fintechfutures.com/2021/05/klarna-shuts-app-down-after-users-report-being-logged-into-random-accounts/

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